Terms of Use

Welcome to Nuvralex ("Company", "we", "our", "us"). These Terms of Use govern your use of our website located at nuvralex.shop and the services we provide.

By accessing our website and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not access the website or use our services.

• "Client" refers to any person or entity that has entered into a catering agreement with Nuvralex.
• "Content" refers to any text, images, graphics, photos, audio, video, and all other forms of data or communication posted on or available through our website.
• "Services" refers to catering and event services provided by Nuvralex as described on our website and specified in individual catering agreements.
• "User" refers to any individual who accesses or uses our website.
• "Website" refers to the Nuvralex website, accessible from nuvralex.shop.

By using our website, you agree to:

• Use the website in accordance with these Terms of Use and all applicable laws and regulations.
• Not to use the website in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.
• Not attempt to gain unauthorized access to any part of the website, other accounts, or computer systems through hacking, password mining, or any other means.
• Not use any robot, spider, or other automatic device, process, or means to access the website for any purpose, including monitoring or copying any of the material on the website.
• Not introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

The website and its entire contents, features, and functionality (including but not limited to all information, text, images, logos, and design) are owned by Nuvralex or its licensors and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

5.1 Booking Process

To book our catering services, you must:

• Submit an inquiry through our website, by phone, or email.
• Provide accurate and complete information regarding your event details, including date, time, location, number of guests, menu preferences, and any dietary requirements.
• Review and approve the quote and catering agreement provided by Nuvralex.
• Pay the required deposit to secure your booking.

5.2 Confirmation and Changes

Your booking is confirmed only when:

• You have received a written confirmation from Nuvralex.
• The required deposit has been paid and processed.

Any changes to your booking must be requested in writing and are subject to availability and potential price adjustments. Significant changes made within 7 days of the event may not be accommodated.

5.3 Service Delivery

Nuvralex commits to:

• Arrive at the agreed time and location for event setup.
• Provide the services as specified in the catering agreement.
• Ensure all food is prepared in accordance with food safety regulations.
• Accommodate confirmed dietary requirements that were communicated at the time of booking.

6.1 Deposit

A non-refundable deposit of 30% of the total quoted price is required to secure your booking. The booking is not confirmed until the deposit is received and processed.

6.2 Final Payment

The remaining balance must be paid in full no later than 7 days prior to the event date. For events booked with less than 7 days' notice, full payment is required at the time of booking.

6.3 Additional Charges

Additional charges may apply for:

• Changes to guest numbers, menu items, or service requirements made after confirmation.
• Extended service hours beyond the agreed timeframe.
• Additional services requested during the event.
• Damage to equipment or facilities caused by the client or their guests.

Cancellation of confirmed bookings must be made in writing. The following cancellation fees apply:

• Cancellation more than 30 days prior to the event: Forfeit of deposit (30% of total quoted price).
• Cancellation 15-30 days prior to the event: 50% of the total quoted price.
• Cancellation 7-14 days prior to the event: 75% of the total quoted price.
• Cancellation less than 7 days prior to the event: 100% of the total quoted price.

Nuvralex reserves the right to cancel a booking in the following circumstances:

• Failure to receive the required payments by the specified deadlines.
• Force majeure events (see Section 8).
• Discovery of information indicating that the event may jeopardize public safety, order, or reputation of Nuvralex.

Nuvralex shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, fire, flood, epidemic, or pandemic.
• Governmental actions, war, civil unrest, or terrorist attacks.
• Labor disputes, strikes, or other industrial action.
• Breakdown of essential equipment or transportation issues.
• Power or utility failures.

In such circumstances, we will:

• Notify you as soon as reasonably possible.
• Take reasonable steps to minimize the disruption to our services.
• Either reschedule the event or provide a full refund if rescheduling is not possible.

To the maximum extent permitted by law:

• Nuvralex's total liability for any claim arising out of or in connection with the provision of catering services shall not exceed the total amount paid by the client for such services.
• Nuvralex shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill.
• Nuvralex shall not be liable for any issues arising from information, specifications, or instructions provided by the client.

You agree to defend, indemnify, and hold harmless Nuvralex, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) resulting from:

• Your violation of these Terms of Use.
• Your use of the website or services.
• Any content you provide or actions you take in connection with your use of our services.

These Terms of Use and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Victoria, Australia, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of or related to these Terms of Use or the website shall be instituted exclusively in the courts located in Victoria, Australia, and you consent to the personal jurisdiction of such courts.

We may revise these Terms of Use at any time without notice. By using our website, you agree to be bound by the current version of these Terms of Use posted on the website at the time of your use.

It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the website following the posting of revised Terms of Use means that you accept and agree to the changes.

If you have any questions about these Terms of Use, please contact us:

• Email: [email protected]
• Phone: +61 3 9372 5865
• Address: 42 McLennan Dr, Kensington VIC 3031, Australia